Accountability & Resources Management Systems (ARMS)

The Accountability & Resources Management Systems department is about data collection, and the protection of privileged and private information. The staff operates in sound stewardship and the highest level of integrity, transparency, and accountability. We, at CSETS take pride in the course of our duties and procedures on the collection and protection of client personal information, and security of systems. All CSETS staff and all frontline workers at our member Nations abide by the Service Level Agreement.

Guidelines we follow to protect privacy:

  • Only collect the information needed, not more.

  • Do not email a Social Insurance Number or a Participant Information Form.
  • Do not fax a Social Insurance Number or a Participant Information Form.
  • When transporting PIFs from a controlled area to another use double envelopes – gum-sealed with no markings on the outer envelope.
  • Destroy documents containing clients’ personal information after six (6) years.

  • Password protect your computer screen.

  • Use lock cabinets to store/secure any documents containing clients’ personal information.
  • Secure any documents containing clients’ personal information before leaving your desk.
  • Nightly closing: remove all personal information from desks and store in locked filing cabinets before leaving for the day. Log off computer, lock the doors and secure the premises.
  • Keep accessible areas clear of personal information.

Additional Information

The Participant Information Form

The Participant Information Form (PIF) is a living document – ever changing. There are changes every year to keep up with the demands of our agreement funder, Service Canada. More information is required and has been made mandatory.

Information Sessions

CSETS Staff provide and share information from Service Canada every year at the beginning of each fiscal year. Change is progress and allows for forward-moving. We conform, and we comply because we care about the communities and clients we serve.

Section 25 Referrals

CSETS has been delegated the authority to refer a client for training under Section 25 of the EI Act while on EI. This authority also includes approving counsel to quit employment in order to attend training.